Catania, Sicily. Aulino House, a unique guesthouse just a stone's throw from the Central Station, Le Ciminiere, and Villa Bellini, is the brainchild of brothers Antonio and Domenico. We had the privilege of delving into their journey in the short-term rental business.
Join us as we learn about the story of this distinctive accommodation, the driving force behind its managers, and the role Smoobu plays in streamlining their daily operations.
Aulino House: A Guesthouse in the Heart of Catania
The Aulino House brand was established in March 2023, following a business trip to Pescara, during which Antonio and Domenico unintentionally booked accommodation with a shared bathroom. Shortly after, the idea emerged: why not attempt to create something similar with the recently acquired property, the building, into a guest house featuring five functional rooms, two shared bathrooms, and a kitchen with all the required essentials?
Before opening the accommodation business, however, they needed to find the perfect name for their brand. After some reflection, they concluded that there was no better name than “Aulino House," named in honour of the property's former owner, a family friend who had raised them almost like a grandmother.
A travel lover, she was born in the north of Italy and moved to Catania because she fell in love with the city. She would undoubtedly have been delighted to see her apartment transformed into a meeting point for tourists from all over the globe.
Antonio, Domenico, and Smoobu
Today, nearly two years later, Aulino House has become a key destination for tourists visiting Catania. On Airbnb, the property boasts approximately 700 reviews, and Domenico and Antonio maintain Superhost status. Several rooms, likewise, bear the recognition of being Loved by Guests. Their listing on Booking.com also achieves outstanding results, with reviews exceeding 9 in all categories.
But who are Antonio and Domenico, and what role does Smoobu play in managing Aulino House? Antonio, 24, has extensive experience in the hospitality field, having worked for three years at a resort. Domenico, 25, is a travel enthusiast who is constantly seeking out new places and cultures.
Smoobu became a staple of operations one month after Aulino House opened. Initially, it assisted them in managing rates and reservations on Airbnb. Later, once the listing was created on Booking.com, the Channel Manager feature enabled them to synchronize their availability calendars automatically. Over time, they have added various functions and integrations, including a Guest Guide, smart locks, and a Dynamic Pricing tool.
Now, they can dedicate time to focus on what they care about most: providing their guests with a welcoming, comfortable, and enjoyable stay.
Antonio and Domenico's Concept of Hospitality
The hosts of Aulino House clearly understand the true meaning of hospitality. They recognize that travelers who choose non-hotel accommodations like theirs seek a more authentic experience. They desire a human relationship that feels more familiar than formal, and they want to connect with the local area.
This is why the pair is always ready to provide guests with helpful information and advice about Catania. In fact, the city offers so much that travelers often risk overlooking hidden gems—lesser-known spots that are frequently more valued.
Antonio explains:
“When our guests arrive, theyview us as a reference point for everything.They must adapt to a new place and culture. We recognize this and strive to be as practicaland straightforward as possible to ensure they have a problem-free stay.”
The brothers' warm and approachable nature resonates with their guests, often leading to continued communication even after their stay. It's common for guests to stay in touch with them on WhatsApp and social media or even return to Aulino House on their next visit to Catania.
Another key element for Domenico and Antonio is providing their guests with the highest possible standard of cleanliness, an essential factor when offering accommodation with shared bathrooms. After all, you may like the furniture or not, but no guest wants to stay somewhere where cleanliness is not a priority.
The Guests of Aulino House
What target groups do Domenico and Antonio welcome to their property? About 70% are couples, mostly from abroad. Additionally, there are university students and Italian workers in Catania for a few days, either for an exam or a business meeting. Many of them are pretty young, including children, who are experiencing solo travel for the first time.
It's a pleasure to meet different people from all over the world every day. For those who love to travel like us, this kind of work is also a bit like traveling. - Domenico
Managing Aulino House with Smoobu
Antonio and Domenico's foresight in using Smoobu from the outset has proven wise, saving them from several potential issues. The software's user-friendly interface and continuous improvements align with their commitment to enhancing their accommodation.
Smoobu's mentality is a bit like ours. Just as we are always trying to improve our apartment, Smoobu is always trying to make new improvements.It's also straightforward and intuitive. When we use it, we know where and what to click on and have everything at our fingertips. - Antonio
To better manage their guesthouse, they have divided up the tasks:
Antonio mainly uses the calendar function to check rates and reservations daily and change percentages when necessary.
Domenico uses Smoobu more for organizational purposes. As the person in charge of the laundry, it's essential that he can easily keep track of guests' arrival and departure. He told us about it:
“The first thing to doin the morning is to organize the daybased on check-ins. Smoobu helps you with this since you can see all the necessary information and plan your work on a single page.”
But that's not all. In addition to price management and the centralized calendar, several functions are particularly important in managing Aulino House.
Channel Manager: An Extra Pair of Hands
From the beginning of their short-term rental business, Antonio and Domenico wondered how to manage multiple listings on different booking platforms. That's how they discovered the existence of channel managers.
Antonio believes that a Channel Manager is essential even for small businesses. Rather than an extra expense, it should be seen as an investment:
“It's like having an extra employee, someone who helps you and avoids problems, such as overbooking.”
Statistics: Essential for Business Growth
The analysis and statistics section is also fundamental for Antonio and Domenico, who analyze the different graphs once a month to understand the direction their business is taking.
They need to be able to study the trend of bookings per portal to understand if it is time to change prices or run a promotion.
Invoices: An Indispensable Resource
Smoobu offers its hosts the possibility of creating invoice templates to insert the amount, the sender's details, and the business logo. Unlike paper receipts, digital templates save the Aulino House brothers time and effort.
Integrations: Simplifying Tasks
Domenico and Antonio have offered self-check-in since the beginning of their business. Living 20 minutes by car from Aulino House, this integration allows them to offer better service to guests while avoiding unnecessary stress. They use a Dynamic Pricing tool to manage prices and adapt them to competition, seasonality, and local events.
It seems like something that many underestimate, but Smoobu integrations such as locks and all the software related to pricing are essential. - Antonio
Support: Reliable and Available
Finally, they are delighted with Smoobu's support team. When they had a problem, the team helped them solve it quickly! Having someone you can count on is essential for hosts who want to manage their properties without worry.
The Future of Aulino House
Smoobu was the first piece of the puzzle. From there, Domenico and Antonio worked hard to grow and expand their short-term rental business. In 2025, there will be many new developments: a new direct booking website, new team members, and a new guesthouse opening in January!
As if that weren't enough, plans are already underway to open a third accommodation facility, which will be completed just before summer.
Domenico and Antonio's Advice
What can novice vacation rental owners learn from Antonio and Domenico's experience? Here are some tips:
Don't lose concentration and focus: there will be much work to do at the beginning.
Don't get nervous when you receive negative reviews; they're inevitable. The important thing is to understand the reason for the review and act accordingly.
To be successful and avoid problems, you must always keep up with the times and regulations.
It's beneficial to seek help when needed, such as by utilizing a channel manager or other helpful integrations. Having someone or software assist you is vital, making your days more manageable.
Remember, the hospitality mindset is essential. Focus on your guests: ask them what they need and try the rooms yourself. Above all, put yourself in their shoes.
Travelers who book your accommodation rely on you and your services. They find your property online, look at some photos, and read a few reviews. They don't know who you are and aren't sure if they'll enjoy their stay. Perhaps they've worked all year to afford this vacation. The least you can do as a host is to reciprocate their hospitality.
Hospitality is that bond that transforms a room rental with shared bathrooms into a comfortable facility that you will remember fondly. - Antonio
Simplify Short-term Rental Management Like Antonio and Domenico
Antonio and Domenico have built a successful business from scratch. They put effort and passion into their projects daily, allowing them to develop their business and open new accommodation facilities.
We are pleased to see how Smoobu has simplified hosts' lives and helped them grow. We wish them good luck for the future and look forward to synchronizing the booking of their new accommodation!
Smoobu's practical and user-friendly features can help you automate daily tasks and achieve success with your short-term rental. If you're interested in learning more, try our software for free for 14 days, with no obligation.
Choosing an effective Channel Manager to support your vacation rental business can be challenging for any owner or manager. In this comprehensive guide, discover all the keys to choosing the best Channel Manager for vacation rentals, facilitating your booking calendar management, and avoiding double bookings.
What is a Channel Manager for vacation rentals?
A Channel Manager for vacation rentals is software that allows you to automatically synchronize and update reservation calendars and rates in real time on several reservation platforms, such as Airbnb, Booking.com, or even your direct reservation website.
The Channel Manager thus avoids the risk of double bookings by automating updating your various connected calendars. Additionally, channel manager software helps property owners efficiently manage property details across multiple online channels, ensuring accurate and consistent listings.
What are the advantages of using a Channel Manager for short-term rentals?
A Channel Manager is an indispensable tool for short-term rental owners and managers who want to improve and professionalize their business management. It streamlines operations, reduces manual work, and enhances overall efficiency.
Among the many advantages of using a Channel Manager for vacation rentals are:
Synchronization of rates and availability across multiple booking platforms in real time. Thanks to calendar synchronization, avoid the risk of double bookings (and their consequences on your business).
Direct connections to major online travel agencies ensure accurate and up-to-date listings.
Improved visibility on various online channels, attracting more potential guests.
Automated updates to property details, reducing the risk of errors and double bookings.
Enhanced guest experience through seamless booking processes and instant confirmations.
Maximizing visibility on different booking platforms and major booking channels thanks to multi-channel management and synchronization, automatically synchronizing prices per night for efficient rate management, and centrally managing all bookings to save valuable time.
Increase revenue to boost the profitability of your business.
Significant time savings by avoiding managing each site individually and manually while eliminating human error.
What is the best channel manager for vacation rentals in 2025?
The best vacation rental channel manager in 2025 will depend on your needs, property portfolio size, and preferred features. Leading solutions such as Smoobu, Cloudbeds, and Guesty provide advanced automation, real-time synchronization with major booking platforms, and seamless integration with property management systems.
When selecting the appropriate tool, consider factors such as ease of use, pricing, customer support, and the capacity to streamline your vacation rental operations efficiently.
1. Supported online booking platforms
An effective vacation rental Channel Manager should offer vacation rental owners and managers direct API connections to major booking portals such as Booking.com, Airbnb, and Expedia.
Last but not least, the channel managers on the market will be able to offer connections with French-speaking booking sites such as Maison Nature, gites.net, PAPVacance, and many more.
Be sure to choose a Channel Manager that suits your needs and allows you to develop your business by adding new listings on new sites to multiply your contact points.
iCal or API connection: what are the differences?
Channel managers offer two solutions to ensure efficient calendar synchronization between different booking platforms: the iCal connection and the API connection.
The iCal connection allows for a simple exchange of availability in files synchronized at regular intervals, which is ideal for avoiding double bookings. However, it is limited to read-only and may present a slight update delay.
Conversely, the API offers real-time synchronization and complete reservation management, allowing users to add, modify, and delete stays directly from the software. This solution guarantees optimal fluidity and total centralization of schedules, which is ideal for maximizing occupancy and avoiding management errors.
In summary:
iCal connection = Simple, but more limited.
API connection = More complete and faster.
2. The price of the Channel Manager
Another fundamental aspect to consider is the price of your future Channel Manager integrated into management software, on the one hand, and its subscription model, on the other: fixed cost, commission, or freemium.
Fixed monthly, annual, or bi-annual pricing
In most cases, you will find these three subscription durations.
Monthly subscription: Higher monthly price but the possibility of canceling every month.
Annual subscription: committing for 12 months usually offers you a discount.
Bi-annual subscription: Your 24-month commitment will give you an even more significant discount.
Smoobu tip: Once you have studied the different options, you can more easily commit to a long-term plan.
The pricing model
In addition to the introductory price defined by contract duration, companies generally offer several pricing plans to suit vacation rental managers' needs best.
Thus, you will often find several types of pricing:
Fixed pricing: as seen above.
Pricing by number of properties:Generally, companies offer an introductory rate for one property. An additional rate applies for each additional property.
Pricing by commission (%) on bookings: The software is free, but additional commission fees are charged for each new booking. You decide what is most profitable for your business.
Hybrid model (fixed + commission): You pay a fixed subscription and a commission on your bookings. Once again, it's up to you to do the math.
The “hidden” costs
Some software solutions may charge mandatory additional installation or training fees.
The add-on modules
Some software allows adding extra features according to customer needs, such as dynamic pricing or accounting solutions. This type of addition is optional, but asking for information can be beneficial.
3. Customer service and support
Another essential aspect to consider is customer service! The questions below may help.
How can you contact customer service for any inquiries or potential problems?
By chat?
By email?
By phone?
By ticket system?
Is a knowledge base or online help center available to help you set up your account and expand its capabilities?
Pay attention to the abovementioned points to ensure optimal use of your Channel Manager.
4. Customer reviews
Customer reviews are a strategic avenue to explore when choosing your future Channel Manager. Nothing like user reviews to help you form an informed opinion about a product.
You can check positive and negative reviews on reliable platforms such as Capterra, Trustpilot, Google, etc.
Customer comments reflect their experience with the product. Their reviews help you understand the channel manager you want to subscribe to.
5. Try out the product
Once you have read the reviews, there is nothing like a free trial to discover the features of your future Channel Manager and test its functionality.
Before committing, check whether the software you have identified offers a free trial version with no obligation or credit card details required. Most serious solutions offer one, usually a 14-day free trial or a 30-day free trial.
Why is it important to try the Channel Manager?
The free versions allow future users to:
Become familiar with the software interface
Test the ergonomics and ease of use
Evaluate the responsiveness of customer support
Connect your portals (Airbnb, Booking.com, etc.)
Test the automations (emails, pricing, calendar synchronization, etc.)
Test the automation (emails, pricing, calendar synchronization, etc.)
Check that the software is available in French
It is also an opportunity to see if the software suits your technical competence level. Some Channel Managers are incredibly comprehensive but can be complex to master without support.
5 points to check during the trial
The fluidity of synchronization between channels
The initial configuration of the software
The ease of creating and managing manual reservations
Access to key features without restrictions (some free versions are limited)
The quality of customer support (chat, email, phone, FAQ)
A Channel Manager at the heart of vacation rental management software
In 2025, a high-performance Channel Manager will no longer be limited to synchronizing calendars between Airbnb, Booking.com, and other well-known or targeted booking sites. The Channel Manager is often at the heart of a comprehensive vacation rental management software that simplifies and automates your daily operations. In a way, it is the beating heart of your business.
The Channel Manager then becomes a central function, connected to other essential features:
Booking management system: a clear dashboard to track bookings, occupancy rates, and income.
Guest communication: a unified inbox to manage all messages, personalize, and automate your communication from one place.
Website creator: Create a direct booking site that is commission-free and in your brand image.
Dynamic pricing functionality allows you to rent at the best market price.
Statistics: dynamic dashboards with your data to monitor your performance and make informed decisions.
Integrations: With a few clicks, connect with key market partners (connected locks, payment solutions, etc.) to boost your business.
And much more! Why choose a centralized solution? Rather than piling up several management tools, a Channel Manager integrated into a complete platform allows you to: Save time by reducing manual handling.
Why choose a centralized solution?
Rather than piling up several management tools, a Channel Manager integrated into a complete platform allows you to:
Save time by reducing manual handling
Avoid errors thanks to automatic and reliable synchronization
Improve the traveler experience with fluid and responsive communication
Grow your business according to your needs.
In 2025, owners and property managers of independent vacation rentals and professional managers will look for comprehensive, intuitive, and modular solutions. The Channel Manager is no longer a simple technical tool; it is the strategic core of rental management.
The best channel managers for vacation rentals in 2025
There are some high-performance Channel Managers on the market
Smoobu
Lodgify, Guesty, Hostaway
Cloudbeds
Beds24
The best for everyone, Smoobu
The Smoobu Channel Manager lets you synchronize your reservation calendars and automatically avoid double bookings, thanks to its advanced features and seamless connectivity with the major online platforms.
Smoobu has been working closely with the Airbnb and Booking.com teams for several years to offer quality service to Airbnb and Booking.com hosts. Indeed, Smoobu is anAirbnb Preferred Software Partner and aBooking.com Premier Connectivity Partner, which underlines the efficiency and professionalism of our partnership with these key players in the sector.
In addition to Airbnb and Booking.com, you can connect other booking sites to the Smoobu Channel Manager, such as Expedia, Abritel, Agoda, Misterbnb, Maison Nature, gites, and many others!
In addition to its powerful Channel Manager, Smoobu offers a comprehensive vacation rental management solution designed to help you:
Streamline daily operations for effortless property management.
Maximize revenue through optimized pricing and booking strategies.
Simplify administration with intuitive tools and automation.
Manage property listings efficiently across multiple platforms.
Enhance the guest experience with seamless communication and self-service options.
Handle reservations effortlessly, reducing the risk of overbooking.
Integrate with booking websites, ensuring accurate availability and pricing updates.
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With Smoobu, you can fully control your vacation rental business while improving efficiency and profitability.
High-performance features combined in a single software program
Smoobu wants to provide hosts with the most comprehensive software possible to operate efficiently with the help of intuitive advanced features.
Smoobu's key features include numerous properties, synchronization of rates,
These features interlock and work together throughout the traveler and guest journey. They allow you to ensure efficient and professional rental management, boosting your traveler experience.
Whether you want to offer your travelers more online payment methods, autonomous arrival via connected locks, additional help with management and housekeeping tasks, or an improved check-in process, Smoobu has integrations to meet your needs.
Smoobu vacation rental management software is a perfect candidate for vacation rental owners and managers, whether they have one property or an extensive portfolio of vacation rentals.
Other Channel Managers are also available on the market, such as Guesty, Lodgify, and Hostaway, to name but a few. These solutions offer a variety of features that can be adapted to different types of seasonal rental managers.
Each software program is distinguished by its interface, level of automation, compatibility with booking platforms, or additional services, such as payment management or traveler communication. Many of these tools integrate with property management systems, allowing for streamlined availability settings and reducing manual tasks.
Therefore, it is important to compare these alternatives based on your specific needs, your volume of rentals, and your objectives to decrease your average time spent on administrative work while optimizing revenue.
The best for hotels - Cloudbeds
Cloudbeds is an all-in-one solution designed primarily for 3-star hotels, 5-star hotels, independent hotels, hostels, aparthotels, and coliving spaces. It integrates a powerful Channel Manager, a comprehensive PMS (Property Management System), and a direct booking engine in a single intuitive interface.
The tool is designed to meet the specific needs of the hotel industry: check-in/check-out, staff management, housekeeping tasks, invoicing, and detailed reports. It also streamlines availability updates and base rates across multiple online travel agents, ensuring accuracy and consistency in pricing.
What sets Cloudbeds apart is its versatility and adaptability to hotel structures of all sizes. Integrated revenue management tools allow for a smooth customer experience while optimizing profitability. Prices are by estimate.
The best for the most technical and extensive portfolio - Beds24
Beds24 is an ultra-flexible channel manager and PMS popular with experienced managers and tech-savvy agencies. It allows you to connect many channels (Airbnb, Booking.com, Vrbo, etc.) while offering advanced customization options: automation, complex pricing rules, API, direct booking engine, and multi-owner management.
This makes it an ideal solution for a property management company handling numerous properties or even hotels that require a powerful and scalable system. Although the interface is more technical and less intuitive than the other solutions, Beds24 is appealing due to its power, stability, and excellent value for money, particularly for medium—to large portfolios.
How much does a Channel Manager for vacation rentals cost?
Take Smoobu, for example. The Channel Manager is fully integrated into our vacation rental management software and is very affordable:
From €23.20 per month for a property with the Professional Flex plan
From €28.00 per month for a property with the Professional Prepaid plan (the most popular plan
From €44.00 per month for a property with the Teams Pro+ plan (team management)
Find out more about Smoobu's plans on ourPricing page and the list of features.
Try Smoobu – The Ultimate Vacation Rental Management Software
Our advanced platform simplifies your daily vacation rental operations, whether you're an Airbnb host or a property manager handling multiple property listings. Easily manage your properties across top vacation rental sites while ensuring a seamless guest experience with automated communication and booking synchronization.
Take advantage of our key features, including a powerful Channel Manager, to prevent double bookings and streamline availability updates. Try Smoobu risk-free with our 14-day free trial—no strings attached!
Heike and Jörg symbolize what it means to be a team. Back in 2006, they dreamed of a life in the countryside and were in search of a special place to escape from Berlin on the weekend. After visiting several places in the nearby region of Brandenburg, they “discovered this farm and instantly found it beautiful because it was still very original.”
This site and this dream would grow to become Thomashof.
Heaven is a Place on Earth
Once all the administrative formalities were completed, Heike and Jörg used the farm as their own private countryside weekend getaway. Jörg tells us that following a number of trips,
“From 2013, we started to develop seasonal rentals. And that's how it all began, and now it's 2024, and we've just finished the last of the six seasonal rentals.”
At Thomashof, everything is well thought out, and the two hosts are a perfect pair, as Heike explains:
I am a designer, and Jörg is an engineer. We make a great team. I think of something, and Jörg makes it happen.”
Heike and Jörg's Vision of Hospitality
Centred around their beautiful former grain farm, the two hosts have created a community that truly brings their vision of hospitality to life. From Marco, who takes care of the organic garden, to Franziska, who helps with the day-to-day operations, and others, Jörg, Heik, and the team do their utmost to ensure their guests want for absolutely nothing.
Heik describes her travelers and target audience as:
Families with children from the city, mainly Berlin, looking for an authentic experience out here in the countryside.”
The Challenges They Face as Hosts
Their operation has quickly expanded from a single vacation rental to several. This growth, while welcome, can become complicated, and keeping a keen eye on everything and ensuring everything is up to date can be time-consuming. Updating booking calendars across each and every platform, collecting traveler information, drafting and sending prompt and personalized communication to guests, or generating invoices are just a few of the day-to-day tasks they face.
As Heike told us:
“At first, it's easy to think you can manage everything yourself. We opted for Smoobu fairly quickly, and it worked very well”.
Listen to Heike and Jörg's Story in Their Own Words
See precisely how Thomashof and Smoobu partner together to form an unbeatable combination.
How Does Smoobu Support Thomashof?
Heike and Jörg have used Smoobu since 2021 to help in every aspect of their vacation rental management operations.
Simplified Day-to-Day Management
Choosing software to help you manage your vacation rental business can be complex, and it's important to consider a multitude of different criteria. For Heike and Jörg, one was ease of use:
“It is essential to us that the software is easy to use, for us as hosts, but also for travelers.”
No More Double Bookings
Keeping an eye on multiple booking calendars in a seasonal rental business is not always easy. Manually updating calendars is very demanding and time-consuming and requires constant attention. A momentary lapse or something slipping one's mind can lead to double bookings and unhappy guests. On this, Jörg says:
“The great thing about Smoobu is that there are no double bookings”.
In the case of Thomashof, having their booking calendar sync automatically across all the different sites they list their property was and is paramount. This allows them to diversify their points of contact with future travelers. Indeed, Thomashof's vacation rentals are promoted on multiple booking platforms that are integrated with Smoobu, such as Airbnb, Booking.com, and Charming Hideaways.
In Complete Control
By using Smoobu, Heike and Jörg have complete control over the management of their vacation rentals. Thanks to features such as a Channel Manager, a Guest Guide, automated communication, and a Booking Engine, Jörg says,
“The platform is well organized. It helps us to be in control and is vital in our daily life as vacation rental hosts.”
Track Income and Occupancy Rate
Checking occupancy rate is a good indicator of whether your vacation rental business's performance is on track or if adjustments need to be made to achieve your goals. What Heike likes about Smoobu is that you can easily check the occupancy rate of your vacation rentals and the amount of revenue we will generate.
In addition, you can see the performance of your various connected booking platforms, including revenue generated and occupancy rates.
Thomashof: The Synopsis
Managing 5 (soon to be 6) vacation rentals with Smoobu.
Easy for guests to use.
No more double bookings, thanks to synchronized calendars.
Integrations with booking platforms include Airbnb, Booking.com, and Charming Hideaways.
You stay in control of your vacation rental business.
Access to occupancy rate and income evaluation.
When asked if she has any advice for hosts or future hosts, Heike shares:
“Some people fear digitalization, but I think it's easy to manage. Now we can't do without it. It makes our work easier.”
Simplify Your Life Like Heike and Jörg
Start improving your daily vacation rental management operations, too. Take advantage of a 14-day free trial, with no obligation, to discover all the features of Smoobu Pro!
14 days, no limits, no cost.
Try Smoobu for yourself for free
Test our features and discover how Smoobu will simplify your life and business.
Manage all of your vacation rentals, from single apartments to large portfolios, thanks to centralized bookings and performance tracking.
Improve your hotel's performance through direct bookings and guest communications while preserving the charm that makes it special.
Combine memorable guest experiences with streamlined management thanks to detailed guides and centralized bookings.
Make guest house operations efficient with centralized bookings and access rights, while maintaining the warm experience your guests love.
Keep every aspect of your campsite organized and highlight what makes you unique with personalized messaging and bespoke branding.
Offer guests an authentic farm experience while streamlining operations through centralized bookings and tailored guest communication.
The difference 14 days makes
Before trying Smoobu
Double bookings, messy calendars, poor comms
Limited insights, uninformed decisions
Do everything yourself with no help
After trying Smoobu
Synced bookings, automated communication
Data-driven insights for better decisions
Team collaboration to share the workload
Have questions?
New users of Smoobu are eligible to partake in our free trial.
Our free trial is a 14-day version of our Professional Prepaid plan. It gives users access to all of our core features, including our Channel Manager, Booking Engine, Guest Guide, and more.
The only feature currently not included is Smoobu Dynamic Pricing, a paid add-on for Smoobu subscribers. If you have an active subscription, you can test out Smoobu Dynamic Pricing for free for 30 days.
If you subscribe to Smoobu before your trial period ends, your new paid plan will start from the date you sign up.
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Simply click on the button below and fill in your details. That's all!
In the historic St Leonards on Sea, Sussex, England, a place with timeless heritage, classic Victorian architecture, history, and character, Beach Haus doesn’t just catch your attention; it piques your curiosity. That ‘wow’ moment when some unique feature in the description, the expertly taken photograph, or the unique mission statement makes you think, “Oh, I’d love to stay there.”
Sarjan Ram and his team masterfully combine the creative world of art with the welcoming nature of a historic English seaside resort frequented by the Royal Family in the 19th Century. They have created a gallery, award-winning accommodation, a philanthropic endeavor, and a thriving business.
“I’m from Oxford and have always been surrounded by stunning architecture. I developed an appreciation for Victorian townhouses, and while visiting St Leonards in the early 2000s, the Bloomsbury architecture blew me away. The high, luscious white walls are incredibly spacious and lend themselves well to showcasing artwork like an art gallery”.
In vacation rentals, standing out requires more than a comfortable stay—it’s about creating an experience. Beach Haus by Sea seamlessly blends art and hospitality, offering guests a curated experience. Through its partnership with Smoobu, Beach Haus by Sea has combined a one-of-a-kind creative experience with best-in-class vacation management analytics.
More than a place to stay, Beach Haus is a sanctuary for global artists to collaborate, create, and inspire, producing works that transcend cultural and artistic boundaries. Their approach to hospitality is unlike anything else in the industry, and it was fascinating to hear how Smoobu helps them bring this trailblazing vision to life.
I am passionate about the arts, and Beach Haus enabled me to pursue my creative passions while developing a unique business model. The recognition we have received has been beyond anything we imagined”.
The Vision: A Fusion of Creativity & Experience
I had the pleasure of speaking with Sarjan about Beach Haus’s story and its boutiques, Gensing Lodge, and The Church Retreat. We discussed his unique vision and how the team uses Smoobu to develop their strategy. Sarjan shared how Beach Haus was founded as a space where art, community, and hospitality intersect in a truly one-of-a-kind way.
Located in the seaside resort of St Leonards-on-Sea, Beach Haus by Sea boutique accommodation embodies a deep passion for art, culture, and community. Each property is more than just a place to stay; it is a gallery, an artistic retreat, and a unique experience.
The walls of Gensing Lodge and Church Retreat feature carefully curated pieces from global and local artists, creating an immersive experience that inspires guests while providing them with the warmth and comfort of high-quality accommodation.
Having carved out a niche, Beach Haus has developed a concept they can look to grow into the future. The operational solutions of managing multiple locations, handling bookings across various platforms, and ensuring smooth communication with guests became increasingly complex. This is where Smoobu has become the ideal partner for Beach Haus.
“The evolution of Smoobu has been fantastic, enabling our strategy with us as a long-term strategic partner. This is an ultra-competitive sector, so improvements in the fine margins are paramount”.
Unique Accommodations at Beach Haus Boutique Apartments
Both apartments, Gensing Lodge and Church Retreat, have very different vibes: Church Retreat feels calm and sacred, with a mix of classical and geometric influences, while Gensing Lodge has a bold, modern feel, blending technology, color, and science.
Despite their differences, both spaces are tied together by themes of geometry, nature, and spirituality, each interpreted in a way that suits its surroundings.
Gensing Lodge is a dynamic space that embodies the spirit of experimentation and modernity. Nestled in the heart of creativity, this immersive environment is a haven for innovation, combining bold colors, futuristic design, and cutting-edge technology.
This restored Victorian property retains its historic charm, with ornate fireplaces and stained glass, while offering a spacious, modern living area. It can accommodate up to six guests and includes a master bedroom, three double bedrooms, a fully equipped and stylized kitchen, and a contemporary bathroom.
Artistic Vision at Gensing Lodge
Modern masterpieces: Abstract, experimental art that challenges conventions and sparks new ideas.
Technological integration: Interactive installations and tech-driven designs that blur the boundaries of art and science.
A vibrant palette: Electric hues and daring patterns that energize and inspire.
Gensing Lodge offers an unforgettable journey into the future of art. It provides guests with all the comforts they could need and simultaneously sparks their creative and curious sides.
The Church Retreat is a tranquil oasis that blends timeless elegance with sacred artistry. Designed to evoke reverence and contemplation, this space is a tribute to the beauty of geometry, spirituality, and classical art.
Artistic Vision at Church Retreat
Sacred Geometry: Intricate designs inspired by historical and spiritual symbolism.
Nature’s Serenity: Art that mirrors the beauty of the natural world, fostering balance and harmony.
Timeless Aesthetic: Warm, earthy tones and gold accents create a serene, meditative atmosphere.
The Church Retreat is a sympathetically restored Victorian sanctuary that blends classical influences, sacred geometry, and nature. It is designed for tranquility and features curated art, geometric motifs, and a meditative atmosphere.
Ideal for boutique escapes, it’s perfect for reading, cooking, and unwinding. Whether guests are searching for artistic inspiration or reflection, the Church Retreat is a testament to the enduring power of art to connect guests with the divine.
Smoobu: Enabling Creativity by Powering Digital Operations
Smoobu’s all-in-one vacation rental software provided Beach Haus by Sea a streamlined, efficient way to manage their properties. With Smoobu, they could now:
Synchronize across multiple platforms, reducing double bookings and maximizing occupancy. Beach Haus is now pursuing direct bookings.
Automate guest communication, ensuring a seamless and professional experience from booking to check-out.
Maintain a personalized touch, using automated AI messaging to enhance guest interactions while feeling personal and heartfelt.
Manage availability and pricing in real-time, adapting to seasonal trends effortlessly.
By offering multiple innovative solutions, Smoobu powers Beach Haus to focus on what truly matters: curating an unforgettable, artistic, and welcoming experience.
Balancing the various duties and responsibilities of vacation rental management can be tricky, but Smoobu aims to provide its customers with a comprehensive solution that helps them shine.
Standing Out in and Disrupting a Competitive Industry Together
The vacation rental market is saturated with options, but Beach Haus by Sea’s ability to blend creativity within beautiful Victorian townhouses gives it a distinct edge. Its unique brand identity, fueled by its passion for the arts, sets it apart.
With Smoobu handling the digital aspects of hotel management, Beach Haus by Sea can focus on developing the brand, strategy, and in-house creativity, collaborating with artists, and innovatively enhancing the guest experience.
Both Beach Haus by Sea and Smoobu seek to disrupt their respective industries. The Beach Haus by Sea is carving out a niche that blends the creative with the welcoming, offering guests a unique experience.
Likewise, Smoobu is transforming vacation rental management by simplifying complex operations and allowing hosts to focus on what makes them unique. Their shared ambition makes them a perfect match, driving innovation and setting new standards within their fields.
“We are disrupting the art and creative scene by changing how guests experience world-class gallery art. Furthermore, we are disrupting the creative advertising scene by leveraging digital open-source technology. We apply classically trained ad principals with technology with less regard to rigid classic brand-building activity.”
A Commitment to Community & Purpose-Driven Hospitality
Beyond providing a unique and memorable stay, Beach Haus by Sea is committed to making a difference. Most of their proceeds go to charitable causes, supporting artists, environmental initiatives, and community-driven projects. This philanthropic aspect adds another layer to their brand, attracting like-minded travelers who value purpose-driven stays.
With Smoobu ensuring smooth business operations, Beach Haus can allocate more resources to charitable initiatives, such as 1% for the Planet, Save the Children, Tree-Nation, and the Royal Society for the Protection of Birds, reinforcing their mission of blending hospitality, art, and social impact.
“Beach Haus is an example of how global corporations can benefit local communities more.” These higher principles deeply resonate with guests and contribute to a high good where everyone wins. A strong, purposeful business model”.
At Smoobu, we are proud to support organizations that align business success with philanthropy. By providing a reliable software, we aim to help Beach Haus by Sea increase occupancy, enhance guest experiences, and streamline operations—ultimately enabling them to further their charitable endeavors.
We believe technology should empower businesses to thrive and give back, and we are honored to be part of Beach Haus by Sea’s inspiring journey.
The Future: Expanding Creativity with Confidence
With Smoobu as a trusted partner, Beach Haus by Sea is poised for growth. Whether launching new artistic collaborations, further integrating sustainability initiatives, or innovatively enhancing the guest experience, they can do so confidently, knowing their operational foundation is solid.
By leveraging Smoobu’s technology, Beach Haus by Sea continues redefining vacation rentals as inspiring, welcoming, and socially responsible retreats that have a lasting impact on guests and the community.
A Valued Partnership
Beach Haus by Sea’s partnership with Smoobu is a testament to how technology can empower creativity. By handling the reducing complexities of vacation rentals, Smoobu has enabled Beach Haus by Sea to focus on its artistic vision and commitment to community impact. Together, they prove that hospitality can be an experience, a movement, and a driver for positive work.
Smoobu is committed to empowering hosts and vacation rental owners by giving them the tools and freedom to be unique and stand out from the crowd. In simplifying operations and removing administrative burdens, Smoobu allows hosts to focus on what makes their offerings unique, fostering a marketplace where individuality and innovation thrive.
Growing From Strength to Strength
“We deeply value our relationship with Smoobu and genuinely enjoy partnering with you and how we have grown together. We are now in a strong place commercially and well set for the future should we wish to scale the Beach Haus Concept.”
With AirCover, as an Airbnb host, protecting your property and ensuring a smooth guest experience is a top priority. Airbnb Host Liability Insurance provides essential coverage for incidents like accident damage, giving you peace of mind while hosting. In this guide, we’ll explore the ins and outs of Airbnb’s coverage options and what every host should know to stay protected.
What is AirCover?
AirCover is a comprehensive protection program launched by Airbnb in 2021 to enhance insurance coverage for hosts and guests using the booking platform. It safeguards against damage to property sustained during the stay and offers additional benefits.
What is included in AirCover?
AirCover currently includes a series of protections for hosts in the event of numerous scenarios. As stated by Airbnb, AirCover includes "guest identity verification, reservation screening, $3M Host damage protection, $1M Host liability insurance, and a 24-hour safety line. It also includes $1M Experiences liability insurance."
This reasonably comprehensive program covers a broad range of potential issues.
How much does Airbnb air cover cost?
Airbnb's AirCover is a free protection program that Airbnb provides to both hosts and guests. There is no additional cost for either party.
What is included in AirCover?
AirCover for Hosts offers a variety of protection measures for holiday home landlords.
Host damage protection
Airbnb offers protection of up to $3 million for damage caused by guests. The following are covered:
Property, possessions, and belongings
If your property or any of your possessions left in the house for your guests' convenience has been vandalized or damaged in any way, you will be covered. This could refer to fixtures such as kitchen equipment and appliances, the property's structure, or other furnishings such as gutters, doors, and windows.
Likewise, this covers both unintentional and intentional damage
Pets
If dogs, cats, or other animals are allowed in your accommodation, they may cause damage to furniture or other furnishings. AirCover also covers damage caused by your guests' pets.
Works of art and valuables
You may have added valuable artwork or other collectibles when decorating and furnishing your vacation rental. AirCover's protection also applies here if artwork or other beneficial furnishings in your rental are damaged.
Loss of income
If you must pause your vacation rental plans due to damage and the need for repairs, Airbnb will cover you for your financial losses during this period. AirCover offers you monetary compensation for periods when your rental is unusable due to damage caused by Airbnb guests, and for bookings, you must cancel due to the same circumstances.
Car, Boat & Co.
Airbnb will also cover the repair of cars, boats, and other watercraft parked on your property.
Extra cleaning
If professional cleaning (e.g., carpet cleaning) is necessary due to unexpected damage caused by Airbnb guests, AirCover also covers these costs. This also extends to smoke-related problems such as odor. It is also worth noting that additional mess caused by unapproved guests falls under this category.
Host liability insurance
AirCover also includes $1 million in liability insurance, so you're covered if your guests are injured or have personal belongings damaged or stolen while staying at your property. This section also covers communal areas such as building lobbies and neighboring properties.
It is also important to note that this section includes bodily harm caused to guests or others during a stay.
24/7 security hotline
If you are in danger or feel unsafe, you can use the Airbnb app to contact Airbnb staff, who will support and assist you.
Experiences liability insurance
As Airbnb has extended its Airbnb Experiences offering, it has also grown to be included in the AirCover policies. During an Airbnb experience, if a guest undergoes bodily harm or has their property damaged or stolen and you are legally responsible, you will be covered by AirCover.
Verifying the identity of guests
Airbnb cares about the safety of its hosts and guests. To ensure that no one uses a false identity when booking, Airbnb has developed guest identity verification measures.
During verification, the following information about your future guests will be checked to confirm their identity:
Name
Address
Identification documents, etc.
Airbnb booking verification
Airbnb uses its internal technology to check every booking on the platform for several factors to avoid property damage or unwanted parties in your vacation rental.
How much does Aircover cover?
As mentioned above, this depends on the nature of the claim. Host damage protection can cover up to $3 million in damages, and inability insurance can cover up to $1 million.
Does AirCover replace your insurance?
AirCover only protects you for the period in which your holiday home is rented out via Airbnb. Therefore, AirCover cannot replace personal insurance policies such as home contents insurance. In our landlord guide on insurance for your holiday home, you can find out which insurance you should take out for your accommodation.
You can find the conditions for protection through AirCoverhere.
We recommend contacting several insurance companies to learn what is available and how to comprehensively protect yourself against property damage, theft, accidental damage, and more.
Airbnb host liability insurance covers a significant amount, but additional insurance policies will likely provide a more comprehensive package.
The expanded coverage includes:
Pet damage protection: Any damage done by pets, with or without your permission to stay.
Deep cleaning protection: Unexpected cleaning costs include removing cigarette odor or wine stains.
Income loss protection: Reimbursement of lost income if you have to cancel confirmed Airbnb bookings due to guest damage.
14-day filing window: If guests cause damage, you can request reimbursement 14 days after their check-out, even if the next guest has already checked in.
Quick reimbursements: Reimbursements for guest damages happen quickly, usually within two weeks.
Faster track for Superhosts:Superhosts get priority routing and quicker reimbursements.
It is also essential to check to see if there is specific insurance for rental or vacation properties where you live. Different insurance providers could offer plans geared towards this market segment and provide better protection for your needs.
What happens if there is damage?
You can visit the Airbnb Resolution Center. The Airbnb team aims to respond to inquiries promptly. Hosts who have achieved Airbnb Superhost status receive priority assistance and typically enjoy faster refund processing.
If a guest fails to cover any damages, you qualify for reimbursement for monospecific damages to your home and belongings. This coverage encompasses additional cleaning services to address stains caused by guests or their invitees, pet accidents, and smoke odors.
Damages to your property, furnishings, valuables, or personal items caused by guests are included. This also covers extra cleaning costs associated with removing stains, pet accidents, smoke odors, or instances where additional cleaning is needed due to unapproved extra guests.
Furthermore, if you provide an emergency stay through Airbnb.org, you remain protected under Host damage protection.
How to claim on AirCover
If damage occurs, follow these steps to secure your reimbursement. Begin by documenting the issue with clear photos or videos, and collect any invoices or receipts for repairs or cleaning services incurred.
You can submit your reimbursement request through the Resolution Center within 14 days of the guest’s checkout. The guest has 24 hours to respond. If they do not reply, make a partial payment, or refuse to pay, you can escalate your claim under Host damage protection.
Airbnb Support will then review your request. Remember that to receive assistance from Airbnb Support regarding your AirCover for Hosts claim, you must submit all relevant documentation of the damage within 30 days of the incident.
What does Airbnb insurance not cover?
While AirCover is quite comprehensive in its scope, there are some exclusions and limitations for guests and hosts alike.
Not covered for hosts:
Any damage caused by natural disasters or what can be defined as an 'Act of God' or 'Act of Nature' in certain countries: Earthquakes, floods, etc. Acts of terrorism would also not be covered.
Ordinary wear and tear is the result of regular use. This would include scuffs, minor scratches, or fading. This would also include mold and fungi. Furthermore, damage that is a result of poor artistry or faulty installations of furnishing, etc.
A guest's excessive use of utilities - water, electricity, gas, etc.
Loss of cash, currency, checks, or securities (like stock certificates or bonds) is excluded.
Damages to shared spaces not explicitly covered in the booking (e.g., shared living rooms or kitchens in a duplex).
Pre-existing damage or faults that were present before the guest's arrival.
Some high-value or rare items like fine art, jewelry, and collectibles may need to be fully covered.
The liability protection covers claims made by guests, but injuries to the host or co-hosts are not covered.
Loss of business data, software, or other intangible assets is not covered.
Damages or infestations caused by pests such as bedbugs are generally excluded.
Penalties, fines, and sanctions imposed by local or national authorities are not included.
Having the right insurance plan is crucial for Airbnb hosts who want to protect their property and minimize risks. While Airbnb provides some protection, exploring additional insurance options specifically designed for short-term rentals is advisable.
These specialized policies can offer comprehensive coverage, addressing gaps and giving peace of mind in case of unexpected events that standard insurance plans may not cover.
The importance of Airbnb insurance
As a host, having strong protection through short-term rental insurance is essential for safeguarding your property and providing peace of mind. While Airbnb’s AirCover and Host Protection Insurance offer valuable coverage for damage and liability, it’s necessary to thoroughly understand the details of these policies, including what is included and what is excluded. This understanding helps ensure you are not caught off guard in unexpected situations.
Additionally, setting clear house rules can prevent misunderstandings and minimize risks, creating a safer and more enjoyable experience for you and your guests. Exploring supplemental insurance options can help fill any potential gaps in coverage, further protecting your investment and ensuring you are fully prepared for any eventuality.
By proactively managing these aspects, you can confidently enjoy the benefits of hosting while reducing potential risks.
