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Cleaning and Staff Management with TurnoverBnB and Smoobu

Cleaning and Staff Management with TurnoverBnB and Smoobu

April 19th, 2020 Posted by Landlord information 0 thoughts on “Cleaning and Staff Management with TurnoverBnB and Smoobu”

Introduction to TurnoverBnB Cleaning and Staff Management with Smoobu

TurnoverBnB is a platform designed for both vacation rental owners and service providers to join forces and unite under one platform with all the tools they need to have a perfect turnover process between one guest checking-out and the next guest checking-in. As a result, automated tasks have never been easier with TurnoverBnB, Smoobu’s new integration, and allows hosts to manage existing cleaners and even acquire new ones who are already part of the TurnoverBnB community. Hence, Cleaning and Staff Management with TurnoverBnB and Smoobu is a totally new experience.

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Prepare your holiday rental for business tourism

April 17th, 2020 Posted by Landlord information 0 thoughts on “Prepare your holiday rental for business tourism”

Updating your holiday rentals to accept business tourism bookings.

 

Traveling the world for pleasure may not be on the cards just yet, however work-related travel will be on the rise soon . In this article we show you how to prepare your holiday rental for business tourism.

Already in Germany, business travel is allowed for certain sectors. While it might be some time until this is applicable to your specific region, you can still read on and consider these steps for the future.

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Nuki and vacation rental holiday rental software

Our new smartlock partner Nuki – Product Range for your holiday / vacation rental

April 1st, 2020 Posted by Landlord information 0 thoughts on “Our new smartlock partner Nuki – Product Range for your holiday / vacation rental”

Thanks to Nuki’s open API, vacation rental management software providers can now integrate the features of the Nuki Smart Lock into their software offering their customers even more convenience. Hosts and property managers benefit from the extensive advantages of Smoobu as well as from the features of the Nuki Smart Lock that make everyday life easier and keyless. The connection allows hosts to assign and manage access permissions for their holiday homes remotely. Time-consuming and cost-intensive key handovers are no longer necessary! Property managers can automate the key handover and save time and costs by offering guests a 24/7 self check-in service and coordinating last-minute bookings without any troubles. Hosts only need the management software from Smoobu and the Nuki Smart Lock as hardware solution. Smoobu channel manager makes sure to make the automation work with all major booking portals rather than just Airbnb.

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How to prepare your Vacation Rental in the quarantine downtime

March 26th, 2020 Posted by Landlord information 0 thoughts on “How to prepare your Vacation Rental in the quarantine downtime”

 

So our regular lives have changed so much recently, both personally and professionally.

We have had to stop our plans, travel and ultimately our daily lives. However, this doesn’t mean that our desire to travel has disappeared, but just that it must be postponed for now. But… Watch out for when they come back – We will ALL want to travel at the same time!

When this is over, the world will be even more eager to travel and enjoy the time lost. That’s when owners have to be ready to receive the flood of bookings and offer the best service to their guests in the most cost-effective way possible.

Over the last few days, we’ve been thinking about what activities you can do now to be as well prepared as possible when it starts again.

At the same time, we are continuing to develop and release updates:

  • Feratel registration forms
  • NUKI smart locks go into BETA today
  • BestFewo.de is now live via API

 

Lots is happening! We are also working on major updates around Statistics and Finance.

But now to the real topic: Sustainable measures for your success with Smoobu.

Maintaining a holiday management software such as Smoobu is essential for efficient and profitable management. Now more than ever, it’s important to highlight our property on the booking portals and optimise the experience for our guests.

 

Take advantage of this time to get to know and explore all the functionalities offered by Smoobu and get the most out of the software.

Start by reviewing these points:

 

  • Have you already created your website with Smoobu? Become a professional host. Invest time in creating content on your site and promote your website on your social networks. Optimise the content of your website, it’s time to upload your best images. They are still the number one drawcard to attract your guests.
  • Create your electronic guest folder. We have received overwhelming feedback from both guests and hosts. Give your guests personalised information immediately after booking, from arrival information to presentation of the hosts, to videos about the surroundings. And most importantly, the possibility to sell additional service or products completely free of charge. Here is an example
  • Automatically set up your availability for Airbnb, Booking.com and co., always automatically bookable in advance! So you can save bookings already for the coming year. Also reduce your minimum stays if possible
  • List on other portals. Focus on those with the most bookings like Airbnb, booking.com, Expedia, Atraveo, etc. 
  • It’s time to streamline communication with your guests: Create your automatic message templates when you haven’t already done so, and manage all your messages efficiently and quickly from Smoobu.
  • Information on the current Corona situation. This is done on the portals, the website and the communication with regular guests. Put your cleaning and hygiene in the foreground. Offer rental without contact.
  • Look around at our integrations. Do you use Dynamic Pricing tools?  Don’t get left behind by your competition. Start being competitive now in your pricing. Integrate to your Smoobu account tools like BeyondPricing or Pricelabs that offer an excellent solution based on location data and demand in your area so you always have the best prices. Visit our dynamic pricing guides here.
  • Have you already created discount codes? To help you increase direct bookings, now at Smoobu you can also create different offers for your guests through discount coupons on your website. You can create gift vouchers for specific low occupancy periods and offers for specific dates. You can also take the opportunity to send your former guests an invitation with a small gift to return to the place they enjoyed so much. Remember that you have all their data stored in Smoobu’s CRM.
  • Use the automated online check-in! With Smoobu it’s very easy to save time when registering your guests’ data. You can use our online check-in tool that includes optional signature, attachments and pdf / txt download for our hosts. To activate it just click on Settings – Check in online in your Smoobu account. This way you can send the registration form to your guests. You can also forget about this task and automate the Online Check-in process by creating your Chekin.io account in Smoobu. Here’s how.
  • Have you thought about Smart Lock solutions? Integrate the fully automatic lock solutions from Igloohome or Nuki with us now!
  • Discover all the external integrations that Smoobu offers to provide additional services to your guests with gift vouchers for the use of  luggage delivery apps  in the area with LuggageHero and Nannybag

 

Here is our “Smoobu Challenge”

If you still need to set up any of these items in your Smoobu account, now is the time! Tell us in the comments of this post how you are taking advantage of these days of quarantine with Smoobu to fine-tune your vacation rental.

We will create a “Challenge” on Facebook and publish the best experiences. Help the community of owners like you, with ideas – together we will face what comes.

When everything is eventually back to normal, you will be ahead of the game to manage daily bookings – and make your accommodation special, resulting in repeat guests and word-of-mouth referrals.

Now is the time to make a difference by making the most of what Smoobu has to offer at no additional cost. For our part, we continue to work more than ever to create the best version of Smoobu ever.  During this time we will regularly inform you about updates, plans and tips – it’s our investment for the future!

Help us, send us suggestions. Or tell us how you are coping with the current situation, also with a comment in this post.

Now start putting our advice into practice here in Smoobu. Make the most of these quarantine days!

Regards,

Your Smoobu Team

 

I invite you to read here the official statement from our Directors and the first round of advice and tips.

 

Useful links

COVID-19 – Smoobu Statement from our founders Philipp and Fabian

Holiday apartments and the impact of COVID-19 – Statement from our founders Philipp and Fabian

March 16th, 2020 Posted by Landlord information 27 thoughts on “Holiday apartments and the impact of COVID-19 – Statement from our founders Philipp and Fabian”

The current situation for holiday rental companies in response to COVID-19

So no one could anticipate this happening. Smoobu and the entire tourism industry have arrived at one of our most challenging stages in our sector.
We have all seen the media reports and kept up to date with the news, so will leave the tips on hygiene and how to deal with the situation on a personal level up to the professionals!

Our thoughts are with our amazing Smoobu customers in this challenging time and we have sat down and formulated plans for how you can best handle the next steps.
We would like to take the time to communicate tips on how to handle bookings, and for the best possible preparation for the post-coronavirus period. We hear you – Not only are bookings often missing, bookings are cancelled and any cancellation rules on the major portals have also been voided.
However, as landlords we can now cancel without incurring fines, which is a good step for our society, because we all want to reduce the impact of COVID-19. Although it will likely take months to completely bounce back, the situation will hopefully improve in a few weeks. This is how to see it with consistent adherence measures in China. Travel restrictions are already being lifted there, which gives us hope.

Our internal measures and what has happened so far

Quick to act, we have had our team working from home weeks ago and have been working hard ever since. More than a month ago, we cancelled all trade fair visits to protect our employees, luckily (and through discipline) we are relieved to say our team are all healthy and happy. We have also invested in equipping our staff at home, in order to continue providing great support with no disruption. For us it is business as usual!

Now we have moved to a completely remote working culture, we ensure that Team Smoobu can continue to be your part of your business, but also that we will be out of this crisis more than others, together with our partners and customers. Nevertheless, it comes as no shock that this crisis is hitting us enormously. New customer deals have decreased. As a startup, we depend solely on our customers and we will do everything we can to maintain your trust and loyalty even during this crisis.
After planning and talks, we are back with a new game plan to be better than before. The more disciplined we continue to work, fully committed, the sooner we can repair the losses after the crisis.

So what does this all mean?

We’re happy to announce some new features will be rolled out in the coming days and weeks. You can view your subscription as an investment in the future, and we see the crisis as an opportunity to stand up more to competition. Take the chance with us, even more so now! 

What we should all do as landlords now

After careful consideration and planning, here are some concrete tips and first steps for you.

We will continue to detail and formulate these points in the coming days and weeks. Perhaps you have thoughts or wish to contribute also?

  • Set up your calendars as long in advance as possible. We have recently automated the process for continuous backup – https://bit.ly/38LoPqU
  • Change your cancellation policy. Maybe it sounds contradictory at first. These should not be stricter, but as flexible as possible. Guests will then book with you for the summer. And in the event of an ongoing corona crisis, strict cancellation policies are void anyway.
  • Use the time to set yourself up as well as possible for the following:
    • Add more portals on a commission basis
    • Automate your processes. From smart locks (Igloohome is live, Nuki goes in Beta on 25.03. – Register now) to registration slips, messages, payment processing
    • Renew your photos, write new text for your Airbnb and other listings – We are happy to check them, send us a link and give tips
    • Expand your guest service – Create the Smoobu Guest App, offers services such as luggage storage, airport pick-up, updated corona information for guests, tours, let your imagination run free – https://bit.ly/2ILzqaz
    • Check your insurance policies. It’s may be too late for Corona, but we can now learn from it for next time.
    • Contact your former guests and secure Direct Bookings now. From next week you can offer guests Voucher Codes in the booking tool 🙂
    • Checks prices, use connected services like BeyondPricing completely without risk. Good for now and later – https://bit.ly/38TVYk2
    • Organize your employees. We are currently working on a connection / cooperation with TurnoverBnB – https://bit.ly/3aUCIED
    • More tips to follow, what would you give to the Smoobu community?

 

Regardless of the current situation, we had long planned to build a forum for our Smoobu community to exchange ideas and facilitate conversation and support among property owners and managers.

This will go live in the next few days /weeks, and will be moderated by us.
While we will always help you on current issues, we are aware of the importance on community and support, to help each other out also. In these uncertain times, we want you to feel as connected and supported as possible – regardless of where you are in the world.

Know that guests will come back to holiday apartments first. Because these are simply safer compared to hotels, resorts, cruises and many other places due to the geographic location, or isolation. In addition, while a lot of bookings have been cancelled, many holidays will have to be rebooked.

Be ahead of your competition.

We are developing faster than ever before, and our roadmap is long.

In the coming days, we’ll inform you about updates, plans and launches to give you an even better Smoobu version than ever before. Our investment is in the future! You can help us too, by sharing any suggestions. Or tell us how you are dealing with the current situation, also as a comment under this post.

Here’s to a great second half of 2020.

Stay tuned, we will update this article again with further news. 

All the best,
Philipp, Fabian and the entire Smoobu team

 

Here we go back to Smoobu!

Useful links

 

 

 

Integrate Smoobu calendar and booking tool on Facebook

December 19th, 2019 Posted by Landlord information 0 thoughts on “Integrate Smoobu calendar and booking tool on Facebook”

We often got the request if it is possible to integrate our tools into Facebook fan pages. This is comparatively easy to do. When you implement this guide, visitors to your fan page can both view your calendar and book your apartment directly from the Facebook page.

Here you will find a guide on how to do this. (more…)

Standard base rate management: where are Smoobu prices sent

June 18th, 2019 Posted by Landlord information 2 thoughts on “Standard base rate management: where are Smoobu prices sent”

You decided to manage your booking portals’ daily prices from Smoobu, very well. This will make it so much easier for you! First, you should verify that your standard rate (base rate) is connected to the booking portals. This applies to Agoda, Expedia and Booking.com. Click on Settings-> Booking portals-> Price synchronization.

Keep in mind that the prices that you enter in Smoobu will overwrite your current prices on the booking portals, replacing the standard base rates.

Make sure your standard base rate always refers to the same number of guests, in all booking po rtals.

 

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Easily receive payments via smoobu credit card and paypal

Use PayPal to Receive Payments from Guests and also Accept Credit Cards

October 19th, 2017 Posted by Landlord information, Uncategorized 0 thoughts on “Use PayPal to Receive Payments from Guests and also Accept Credit Cards”

For all bookings, receive payments via PayPal and also receive credit card payments

You are often confronted with the challenge of receiving your customers’ payments? Transfers are long or impractical with foreign guests. The manual recording of credit card data is complex and is often not desired by guests. So why not simply work with an internationally represented and well-accepted payment service provider. It does not matter if the booking came via Bookingcom, Airbnb, Expedia or as direct booking via e-mail. (more…)