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Posts by Philipp

Guest management with Wishbox and Smoobu channel manager

May 1st, 2020 Posted by Uncategorized 0 thoughts on “Guest management with Wishbox and Smoobu channel manager”

Wishbox is a system that allows you to improve the management of guests and to enhance their holiday experience.

Wishbox enables you to automate both communication with guests and generate new revenue, significantly improving the experience of your customers. Forget about all the stress and problems related to this topic!

By supplementing with Smoobu , which is able to read all your bookings, Wishbox improves guest management by assisting customers in their native language at every stage of the journey, from the initial booking to the check-out, bringing them as a result to the point of leaving a great review. It all happens automatically. (more…)

Cleaning and Staff Management with TurnoverBnB and Smoobu

Cleaning and Staff Management with TurnoverBnB and Smoobu

April 19th, 2020 Posted by Landlord information 0 thoughts on “Cleaning and Staff Management with TurnoverBnB and Smoobu”

Introduction to TurnoverBnB Cleaning and Staff Management with Smoobu

TurnoverBnB is a platform designed for both vacation rental owners and service providers to join forces and unite under one platform with all the tools they need to have a perfect turnover process between one guest checking-out and the next guest checking-in. As a result, automated tasks have never been easier with TurnoverBnB, Smoobu’s new integration, and allows hosts to manage existing cleaners and even acquire new ones who are already part of the TurnoverBnB community. Hence, Cleaning and Staff Management with TurnoverBnB and Smoobu is a totally new experience.

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Nuki and vacation rental holiday rental software

Our new smartlock partner Nuki – Product Range for your holiday / vacation rental

April 1st, 2020 Posted by Landlord information 0 thoughts on “Our new smartlock partner Nuki – Product Range for your holiday / vacation rental”

Thanks to Nuki’s open API, vacation rental management software providers can now integrate the features of the Nuki Smart Lock into their software offering their customers even more convenience. Hosts and property managers benefit from the extensive advantages of Smoobu as well as from the features of the Nuki Smart Lock that make everyday life easier and keyless. The connection allows hosts to assign and manage access permissions for their holiday homes remotely. Time-consuming and cost-intensive key handovers are no longer necessary! Property managers can automate the key handover and save time and costs by offering guests a 24/7 self check-in service and coordinating last-minute bookings without any troubles. Hosts only need the management software from Smoobu and the Nuki Smart Lock as hardware solution. Smoobu channel manager makes sure to make the automation work with all major booking portals rather than just Airbnb.

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COVID-19 – Smoobu Statement from our founders Philipp and Fabian

Holiday apartments and the impact of COVID-19 – Statement from our founders Philipp and Fabian

March 16th, 2020 Posted by Landlord information 27 thoughts on “Holiday apartments and the impact of COVID-19 – Statement from our founders Philipp and Fabian”

The current situation for holiday rental companies in response to COVID-19

So no one could anticipate this happening. Smoobu and the entire tourism industry have arrived at one of our most challenging stages in our sector.
We have all seen the media reports and kept up to date with the news, so will leave the tips on hygiene and how to deal with the situation on a personal level up to the professionals!

Our thoughts are with our amazing Smoobu customers in this challenging time and we have sat down and formulated plans for how you can best handle the next steps.
We would like to take the time to communicate tips on how to handle bookings, and for the best possible preparation for the post-coronavirus period. We hear you – Not only are bookings often missing, bookings are cancelled and any cancellation rules on the major portals have also been voided.
However, as landlords we can now cancel without incurring fines, which is a good step for our society, because we all want to reduce the impact of COVID-19. Although it will likely take months to completely bounce back, the situation will hopefully improve in a few weeks. This is how to see it with consistent adherence measures in China. Travel restrictions are already being lifted there, which gives us hope.

Our internal measures and what has happened so far

Quick to act, we have had our team working from home weeks ago and have been working hard ever since. More than a month ago, we cancelled all trade fair visits to protect our employees, luckily (and through discipline) we are relieved to say our team are all healthy and happy. We have also invested in equipping our staff at home, in order to continue providing great support with no disruption. For us it is business as usual!

Now we have moved to a completely remote working culture, we ensure that Team Smoobu can continue to be your part of your business, but also that we will be out of this crisis more than others, together with our partners and customers. Nevertheless, it comes as no shock that this crisis is hitting us enormously. New customer deals have decreased. As a startup, we depend solely on our customers and we will do everything we can to maintain your trust and loyalty even during this crisis.
After planning and talks, we are back with a new game plan to be better than before. The more disciplined we continue to work, fully committed, the sooner we can repair the losses after the crisis.

So what does this all mean?

We’re happy to announce some new features will be rolled out in the coming days and weeks. You can view your subscription as an investment in the future, and we see the crisis as an opportunity to stand up more to competition. Take the chance with us, even more so now! 

What we should all do as landlords now

After careful consideration and planning, here are some concrete tips and first steps for you.

We will continue to detail and formulate these points in the coming days and weeks. Perhaps you have thoughts or wish to contribute also?

  • Set up your calendars as long in advance as possible. We have recently automated the process for continuous backup – https://bit.ly/38LoPqU
  • Change your cancellation policy. Maybe it sounds contradictory at first. These should not be stricter, but as flexible as possible. Guests will then book with you for the summer. And in the event of an ongoing corona crisis, strict cancellation policies are void anyway.
  • Use the time to set yourself up as well as possible for the following:
    • Add more portals on a commission basis
    • Automate your processes. From smart locks (Igloohome is live, Nuki goes in Beta on 25.03. – Register now) to registration slips, messages, payment processing
    • Renew your photos, write new text for your Airbnb and other listings – We are happy to check them, send us a link and give tips
    • Expand your guest service – Create the Smoobu Guest App, offers services such as luggage storage, airport pick-up, updated corona information for guests, tours, let your imagination run free – https://bit.ly/2ILzqaz
    • Check your insurance policies. It’s may be too late for Corona, but we can now learn from it for next time.
    • Contact your former guests and secure Direct Bookings now. From next week you can offer guests Voucher Codes in the booking tool 🙂
    • Checks prices, use connected services like BeyondPricing completely without risk. Good for now and later – https://bit.ly/38TVYk2
    • Organize your employees. We are currently working on a connection / cooperation with TurnoverBnB – https://bit.ly/3aUCIED
    • More tips to follow, what would you give to the Smoobu community?

 

Regardless of the current situation, we had long planned to build a forum for our Smoobu community to exchange ideas and facilitate conversation and support among property owners and managers.

This will go live in the next few days /weeks, and will be moderated by us.
While we will always help you on current issues, we are aware of the importance on community and support, to help each other out also. In these uncertain times, we want you to feel as connected and supported as possible – regardless of where you are in the world.

Know that guests will come back to holiday apartments first. Because these are simply safer compared to hotels, resorts, cruises and many other places due to the geographic location, or isolation. In addition, while a lot of bookings have been cancelled, many holidays will have to be rebooked.

Be ahead of your competition.

We are developing faster than ever before, and our roadmap is long.

In the coming days, we’ll inform you about updates, plans and launches to give you an even better Smoobu version than ever before. Our investment is in the future! You can help us too, by sharing any suggestions. Or tell us how you are dealing with the current situation, also as a comment under this post.

Here’s to a great second half of 2020.

Stay tuned, we will update this article again with further news. 

All the best,
Philipp, Fabian and the entire Smoobu team

 

Here we go back to Smoobu!

Useful links

 

 

 

Luggage Drop Off Services – Partners working with Smoobu

March 11th, 2020 Posted by Uncategorized 0 thoughts on “Luggage Drop Off Services – Partners working with Smoobu”

The Vacation Rental Environment

Before we speak about luggage drop off services, here is what we pretty much alle know 🙂 Vacation rentals, although they might have entered the tourism world for the first time as a more rock nroll trend compared to the more corporate suite hotels solution, have now become a significant concept in every traveler’s mindset. Nowadays people do tend more to look for flats, big apartments or villas to spend their holidays at, sometimes even if just for one night. And why is that? Feeling at home, getting cozy, becoming friends with the hosts, creating good memories while at the same reproducing some sort of routine are probably among the top 10 reasons why today’s travelers from all over the world have been getting so passionate about this authentic way of vacationing. (more…)

VRscheduler now integrated wih Smoobu.com channel manager

Task management Tool VR Scheduler now Integrated with Smoobu

March 9th, 2020 Posted by Uncategorized 0 thoughts on “Task management Tool VR Scheduler now Integrated with Smoobu”
We are adding VR Scheduler to our list of third party integrations. A great add on for all Smoobu users out there who can now benefit from a broader range of features through which they will be able to rock their experience as hosts.

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Integrate Smoobu calendar and booking tool on Facebook

December 19th, 2019 Posted by Landlord information 0 thoughts on “Integrate Smoobu calendar and booking tool on Facebook”

We often got the request if it is possible to integrate our tools into Facebook fan pages. This is comparatively easy to do. When you implement this guide, visitors to your fan page can both view your calendar and book your apartment directly from the Facebook page.

Here you will find a guide on how to do this. (more…)

PSD2 ready booking engine

PSD2 Regulations are now handled well by Smoobu.com booking engine

September 13th, 2019 Posted by Uncategorized 0 thoughts on “PSD2 Regulations are now handled well by Smoobu.com booking engine”

The PSD (Payment Services Directive) is now replaced by the PSD2. PSD is an EU Directive, to regulate payment services and payment service providers throughout the European Union (EU) and European Economic Area (EEA).

In simple words: Until now it was sufficient for online payment made with credit cards to enter the credit card data plus the CSV. The PSD has set an end to that. Starting now a second verification step has to be done. The kind of second verification is dependent on the shoppers payment card provider / bank. (more…)

messaging integration

Integration of Messaging API from Airbnb and Booking.com

May 24th, 2019 Posted by Uncategorized 0 thoughts on “Integration of Messaging API from Airbnb and Booking.com”

Starting 28.05.2019

The messaging feature is one of the most used feature in Smoobu. It makes it easier for you to automatically communicate with your guests and ultimately saves a lot of time. We got a lot of feedback from you and rebuilt many points. Mainly it is about the following aspects. (more…)

PriceLabs.co now Integrated with Smoobu.com

May 22nd, 2019 Posted by Uncategorized 0 thoughts on “PriceLabs.co now Integrated with Smoobu.com”

What is PriceLabs.co?

PriceLabs is a powerful web-based revenue management & dynamic pricing software for vacation and short-term rentals. With their data-driven approach, Pricelabs scans your market for supply and demand trends to automate pricing rules, while at the same time gives you customization options to suit your needs. This helps owners to manage pricing and length of stay restrictions, in order to increase revenues and save them hours in the process. (more…)