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Online Check-In, Online check-in for guests of your apartment

Online check-in for guests of your apartment

September 12th, 2018 Posted by Uncategorized 6 thoughts on “Online check-in for guests of your apartment”

Online check-in for guests

In order to make life easier for holiday home owners, Smoobu has developed a new feature: online check-in. Often, for government agencies or official events, the guests' data that must be collected goes beyond the normal booking process. For example, date of birth or nationality. Now it's easy to automatically request this data from your guests, even before they arrive. No annoying filling of paperwork on site. Thanks to the new "Online Check-In" function at Smoobu, the collection of registration data or online check-in can be done quickly. Of course, all this is encrypted and secure against access by third parties. Here you will learn how to proceed.

How does the "Online Check-In" function work?

  Step 1: What data is collected? The first step is to define what data of your guests you want to request. Go to Online Check-In section. This is found in Smoobu in the menu item Settings -> Online Check-in. You can differentiate here between the main guest and additional guests.   At the bottom, below, specify the text that should appear on the form page. An example: Dear guest, We look forward to your visit with us. To prepare for your stay, we kindly ask you to complete the online check-in form and send it to us. Thanks for your effort. Your XY family Step 2: Prepare the mailing Now you can provide the guest with the link for online check-in. For this, you must create a message template. You can write an individual text for your guest and then save the template. You probably already know the new function of Smoobu. Go to Settings -> Messages and click Create message. Personalize your message and - IMPORTANT - paste the placeholder [OnlineCheckInLink] in your email template. Specify whether you want to send it manually or select "Automatically send this mail" and define the time period. For example, 4 days before arrival. Step 3: Send the mail Next to each reservation, you will find the option "send mail". Click on this option and select the appropriate email template. Upon request, you can adapt this email here again. If you choose automatic mailing in step 3, you can sit down and wait for your guest's response. Step 4: Waiting for the guest and notification Your guest now only has to complete the form and send it to you by pressing a button. As soon as he does, you will receive an email notification from us. Step 5: Download check-in data From now on, you can access the data through the menu next to the reservation, edit or download as a TXT file. You now have you TXT file in you chosen download folder. Sign up here and explore Smoobu For more information about automatic mailing, click here

6 thoughts on “Online check-in for guests of your apartment”

  1. Liz Habgood says:

    Thank you, this is helpful. Is there any way to do the following:
    1. Create one template for UK residents and another for international visitors
    2. Add a question? Our bedrooms can be configured as 2 x single or 1 SuperKing and I’m looking for a form where that can be done. I’d prefer it to be in a form instead of a message as this information needs to be sent in a consistent way to the management company.

    1. Philipp Reuter says:

      Hi there!
      1) The templates are language based rather than residence based. So this will be difficult. You can of course translate your templates in e.g. German and then use an alternative English text there.
      2) Add an optional additional item for the price of 0 and let them choose.

  2. That’s great – is there any way for guests to include a scan/photo of their ID document when filling in the form? It wold save them having to wait while it is scanned upon checkin if they’ve already provided a copy?

    1. Philipp Reuter says:

      For the time being not possible. But soon to come 🙂

  3. Peter says:

    Does integration with Chekin work right now? I see Smoobu on their website

    1. Marianne says:

      Yes, it does 🙂
      Please log in to your Smoobu session and click here to create a CheKin account:

      You’ll then receive CheKin instructions to complete the set up. This guide might be of your interest:

      Should you have further questions please send us an email to

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