Automate check in, guest registration and tourist tax. With damage protection.
Who is Stellar?
Stellar Trust was founded in 2024 by Philipp Reuter, the founder of Smoobu.com, and Milan Plogsties. The platform focuses on everything that happens after the booking, specifically for holiday apartments and holiday homes in Europe.
Guest registration and tourist tax are handled digitally with direct integrations to Authorities in 15+ countries, including automatic guest card dispatch and tourist tax settlement. Automated reminders and emails make sure guests complete their check in on time and you always see which check ins are done.
Add on services such as linen, parking or pet fees can be booked and paid directly in the check in and are invoiced automatically. With the digital guest directory you provide arrival information, house rules and key codes, and you only reveal them after the online check in is completed.
The integration of Smoobu into Stellar
Before the integration
Guest data arrives by email, WhatsApp and from different booking portals
Registration forms, guest cards and tourist tax are created and settled manually
Deposits tie up money and do not provide consistent protection against damage
After the integration
Guest data is captured centrally and automatically reported to Authorities in 15+ countries
Tourist tax is settled correctly and digital guest cards are sent automatically
Integrated damage protection replaces deposits and reliably protects every booking
Less risk for hosts
With Stellar Trust you protect your properties without traditional deposits. Guests choose damage protection during online check in, they pay for it and you are covered in case of damage. This reduces disputes, avoids negative reviews and creates clear rules for both sides.
The most common questions about Stellar Trust
Smoobu helps hosts manage bookings, calendars, and guest communication efficiently. Stellar Trust enhances Smoobu by offering:
- Per-booking guest damage insurance for direct and major platform bookings.
- A streamlined online check-in process with digital guest registration and automated data submission in over 15 countries.
- Optional guest insurance for added peace of mind.
- Revenue opportunities through upsells like early check-in and local experiences.
- Automated tourist tax handling in a unified checkout with multiple payment methods.
By integrating with Smoobu’s booking data, Stellar Trust allows hosts to protect their properties, increase revenue, and improve the guest experience without switching tools.
The integration via Smoobu is free for you. For digital check in, automated guest registration and tourist tax settlement there is a transparent price per property. The optional damage protection is charged per night and is usually paid by your guests. You can see specific prices and examples directly in Stellar Trust after signing up.
Stellar Trust focuses on European holiday regions and is already connected to Authorities in 15+ countries. You can find an up to date overview of connected regions and authorities on stellar-trust.com or directly in the product once you have linked your account.
You can reach the Stellar Trust team via www.stellar-trust.com, by email at [email protected] or by phone using the number shown on the website. The team helps you with the initial setup, connecting your local tourist tax authority and answers all questions about the integration with Smoobu.