Smoobu » Integrations » Guest Experience » Duve

A personalized guest experience with Duve and Smoobu

Duve seamlessly integrates with Smoobu to create an efficient and guest-friendly management flow. With Duve’s enriched guest profiling, automated communication, and personalized upselling, it complements Smoobu’s core property management functionalities by elevating guest engagement and boosting operational efficiency.

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Who are Duve?

Duve was founded with the mission of revolutionizing hospitality by providing a truly personalized and digital guest experience.

Over the years, they have achieved key milestones, including integrating with over 150 PMSs, OTAs, and third-party providers. Our platform is trusted by over 1,000 brands globally, operating in more than 60 countries.

Duve has become synonymous with enhancing guest satisfaction, increasing revenue, and streamlining hotel operations.

Smoobu's integration with Duve

Before the integration

Complex check-in and back-and-forth messages

Losing out on missed income from upselling

Traditional key exchanges

After the integration

Simple online check-in and messaging process

Personalized upselling opportunities

Mobile keys and a guest app

A simple and personalized guest experience

The best way to improve both guest satisfaction and operational digitization can be found here.

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Most frequent questions about Duve

  • Streamlined Operations & Contactless Check‑In: Duve’s platform enables seamless online check‑in and mobile key access, saving hosts time (an average of 18 minutes per reservation) and reducing front‑desk workload.

    Centralized Guest Communication: With a unified inbox and AI‑powered messaging, hosts can manage emails, SMS, WhatsApp, and OTA interactions in one hub, automating responses while maintaining personalized service.

    Boosted Revenue and Guest Satisfaction Through Upsells: Duve intelligently offers guests upsells—such as early check-in, late check-out, or services—based on availability and guest data, generating an average of $180 per property per month in extra revenue.

    Actionable Guest Insights & Analytics: Hosts gain access to detailed analytics and segmentation, helping them understand guest behavior, refine communication strategies, and optimize pricing or offers ﹣ all contributing to stronger performance.

    Together, these features enable hosts to run their properties more efficiently, enhance guest experiences, and boost profitability.

  • Duve’s pricing plans for vacation rental hosts include:

    • Basic Plan: $6 per room/month – Includes essential features like online check-in and automations.
    • Pro Plan: $7.50 per room/month – Adds features like personalized guest messaging and a communication hub.
    • Premium Plan: $10 per room/month – Maximizes revenue with upsells and eCommerce capabilities.
    • Enterprise Plan: Custom pricing tailored to unique business needs​​.

    The minimum cost starts at $120/month, making it scalable for hosts of all sizes.

  • Duve is operational in over 60 countries and supports 24 languages, ensuring global accessibility and functionality.

    • Europe: France, Germany, Italy, Spain, Portugal, UK, Netherlands, Austria, Switzerland, Belgium, Sweden, Denmark, Norway, Finland, Ireland, Greece, and more.
    • Americas: USA, Canada, Brazil, Mexico, Argentina.
    • APAC: Japan, Singapore, Thailand, Australia, New Zealand, India.
    • Middle East & Africa: Israel, UAE, South Africa, and others.

    Languages Supported: English, Spanish, French, German, Italian, Chinese, Japanese, Russian, Korean, Portuguese, Polish, Dutch, Hebrew, Arabic, Norwegian, Greek, Finnish, Czech, Romanian, Slovenian, Indonesian, Thai, and Vietnamese.

  • Duve's support team is readily available via chat within the Duve platform or via email: [email protected]

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