Effortlessly automate payments and check-in
Who is ChargeAutomation?
ChargeAutomation is a Toronto-based hospitality tech company founded in 2015. They offer a comprehensive guest experience platform featuring contactless pre-check-in, automated payment collection, digital guidebooks, smart lock access, and one-click upsells.
ChargeAutomation integrates with over 120 payment gateways, making it easy to connect with existing workflows. By automating payments and guest interactions, ChargeAutomation enables property managers to save time, reduce manual tasks, and enhance guest satisfaction.
Smoobu's integration with ChargeAutomation
Before the integration
Manual payment reminders
Manually processed deposits
Guest info collected in parts
After the integration
Automated payment links sent on time
Auto-held and released on guest card
Streamlined, single pre-arrival form
Elevate every stay
ChargeAutomation makes it easy to automate deposit holds, security payments, pre-check-in, guest guide content, and upsells, all seamlessly synced with Smoobu.
Most frequent questions about ChargeAutomation
- Seamless online check-in: Guests upload ID, e-sign documents, and accept terms before arrival.
- Automated payment workflows: Collect deposits, final balance, security holds, and refunds—all on a preset schedule.
- Powerful upselling: Offer extras like tours, meals, parking, or insurance during the online check-in process.
- ChargeAutomation offers extensive payment gateway support, working seamlessly with Stripe, PayPal, MasterCard, and more than 120 gateways. This comprehensive support ensures you have all the tools you need to manage your property's finances, providing a sense of security and confidence.
- Zero fraud risk: Benefit from chargeback protection and enterprise-grade security.
- Guest portal: Provide digital guidebooks, guest messaging, upsells, and all guest communications in one place.
ChargeAutomation offers three main pricing tiers: the Essentials plan at $39 per month plus $1.99 per rental unit, the Professional plan at $99 per month plus $3.99 per rental unit, and a custom Enterprise option that requires direct contact with their team.
The platform supports English, French, and Spanish, and offers auto‑translation in guest guidebooks and portal templates.
You can contact their support through the contact form on their "Contact Us" page. Additional support options include live chat and email. Onboarding and Zoom support are available through their Help Center. Their email address is [email protected].